|
Team Page
TRANSIT RELATED RESTROOM MEDIA COVERAGE
"page contains copyrighted
material for education only"
|
AIR
TRAVEL
National
Diverts Plane After Landing Code Mix-Up
By Katherine Shaver
Washington Post Staff Writer
Tuesday, November 27, 2001; Page B03
[Source
…] www.washingtonpost.com/wp-dyn/articles/A19511-2001Nov26.html
An America West flight bound for Reagan National Airport was forced to divert
to Dulles International on Sunday after the cockpit crew failed to give the
correct code for landing at National, federal officials said. Flight 90 from Columbus, Ohio, arrived three hours late at National after
spending 1 1/2 hours on the Dulles tarmac, where passengers said they had a
frustrating, full-bladdered experience. Passengers said the pilot told
them that the FBI was forcing the plane to land at Dulles but did not say why…
[ Deleted
Text ] … The tension inside the plane mounted, Dunnebacke said, because
passengers were not allowed to use the plane's restrooms for about 45 minutes
after landing at Dulles and were not allowed off the plane. "People were ready to rush the door to get out of the plane and get
to a bathroom," Dunnebacke said. Monahan said the FBI asked that the airline
not permit the 119 passengers
to get out of their seats or use the bathroom or cell phones until the FBI
cleared the plane at Dulles... [ Deleted
Text ]
{NARA Note} - In addition to the 45 minutes on ground,
restroom use is not allowed for 30 minutes before landing.
Passenger Prompts Landing At Dulles Man Approached Cockpit Despite Ban
By Lyndsey Layton and Maria Glod
Washington Post Staff Writers
Tuesday, November 13, 2001; Page A08
Source …]
www.washingtonpost.com/ac2/wp-dyn/A17692-2001Nov12?language=printer
U.S. sky marshals on a flight from Pittsburgh to Reagan
National Airport suddenly ordered a plane to land at Dulles International
Airport yesterday, after a passenger got up and started walking toward the
cockpit, authorities said. The passenger, Raho N. Ortiz, 33, refused to follow a
new federal rule requiring passengers to remain seated in the last
half-hour of an approach to National, said Chris Murray, an FBI spokesman.
About 15 minutes before the plane was to land at
National, Ortiz got out of his seat and started walking briskly toward the
front of the plane, where a restroom and cockpit are, said David
Castelveter, a spokesman for Arlington-based US Airways. As Ortiz neared the cockpit, a sky marshal in
plainclothes seated near the front yelled, 'Stop!' said passenger Mike
Cannon, of Arlington. Two sky marshals -- one with a gun drawn -- and a third
man ordered Ortiz to get on the ground. He complied without a struggle,
Cannon said. He "kept saying: 'I'm sorry. I'm sorry. I just wanted
to go to the bathroom.' " ...
|
|
SURFACE
TRANSPORTATION
Pike toll lanes shifted for the better
[BOSTON, MA.]
By Emily Shartin | April 18, 2004
[ deleted text ] ... Riverside facilitiesLynne, a Plainville resident who regularly uses the T to get around Boston, has discovered that
when you've gotta go, it can be a problem if you're at Riverside station in Newton.
There are no bathrooms at the station, a terminus for the Green Line. Lynne told us she has tried using the facilities at the nearby bus station, run by a private operator, but has been told they are only available to bus customers.
"Could the T be persuaded to enter into some agreement with the bus station, allowing anyone to use the restrooms . . . now posted and guarded by lock and key?" she wrote.
In fact, that arrangement already exists, according to T spokesman Joe
Pesaturo.
"Under a lease agreement with the MBTA, the private bus operator is 'required to maintain unhindered public access to the common area and restrooms' from 7 a.m. to 7
p.m.," Pesaturo wrote in an e-mail. "If someone is denied access to the restrooms during this time period, please contact the MBTA or the private carrier."...
[ deleted text ]
© Copyright 2004 The New York Times Company
Next stop may be bus shelters, ads
By DOUG HABERMAN / The Press-Enterprise 12:51 AM PST on Saturday, February 12, 2005
RIVERSIDE - Shelters could sprout at bus stops around town and wouldn't cost the city a dime.
The city would simply have to allow advertising on the shelters.
The City Council is set to vote Tuesday on whether to ask companies to submit proposals for such a project.
City officials say they hope the companies will offer to throw in an added amenity: a public toilet or two.
Bus riders at Riverside Transit Authority's downtown station Friday said they would love more shelters.
"There's days, I've been standing out in the rain soaking wet," Tanya
Buelna, 25, said Friday. "It'd be better, way better."
And 55-year-old Bobby Griffin, who said he is homeless, liked the idea of a public toilet downtown.
"But they have to maintain it," he said. When told the toilets are roughly $500,000 contraptions that clean themselves, Griffin said: "That'll work."
There is only one public restroom in the downtown, on the Main Street mall near City Hall. It is not self-cleaning.
Bob Hall, the city's general services director, said the toilet or toilets might only be installed if the revenues generated from the sale of advertising space on the shelters were high enough. The toilet would probably cost a quarter to use,
he said. The city would have veto power over the shelters' advertisements, Hall said.
Many cities, including Los Angeles and San Francisco, make deals for free bus shelters in return for the right to sell advertising space on the buildings.
More bus shelters are definitely needed in Riverside, Scott Richardson, the RTA's director of marketing said.
The agency has 799 stops along its bus routes in the city -- only about 70 have shelters. "We would like to see as many as possible," he said. "It's an amenity that does encourage people to ride the bus."
Reach Doug Haberman at (951) 368-9644 or dhaberman@pe.com
Transit
drivers push for bathroom breaks
Bus and light-rail operators say the realities of heavy traffic tend to
squeeze out scheduled rest stops
Thursday, December 16, 2004 BILL GRAVES
Bus and light-rail drivers in Oregon and Southwest Washington say they
must wait so long for bathroom breaks that they sometimes lose
concentration driving and occasionally make emergency stops to relieve
themselves in the bushes. Growing traffic congestion makes it difficult
for bus drivers to stay on schedule without giving up their breaks, said
Dean Shearer, a TriMet bus driver. Computerized schedules fail to capture
the reality of traffic jams and other delays, he said.
"There is just not enough time," Shearer said. Transit officials
said they schedule break time for drivers and urge them to use the
bathroom, even if it means stopping a loaded bus or delaying a route.
Officials for the Amalgamated Transit Union, Division 757, urged bus
drivers stopping Wednesday at transit malls in Vancouver, Portland, Salem,
Eugene and other Oregon cities to take bathroom breaks at the end of their
routes, even when behind schedule. They also used the Take-A-Break
campaign to commemorate the death of Diane Boothe, 56, a TriMet driver
killed last month at the Sunset Transit Center. Boothe
got out of her bus and into its path as it slowly rolled forward, pinning
her underneath. Union officials said there was evidence that
Boothe was rushing to use the restroom and that her haste may have
contributed to the accident. TriMet reports that Boothe had eight breaks
built into her daily route, the 62-Murray Boulevard line, and had had 45
minutes of break time in the seven hours she had worked the day she
died. "All of us are tremendously saddened by her death,"
said Fred Hansen, TriMet general manager. "There were no difficulties
with her being able to get to a bathroom and to have breaks. It was a very
attractive route for that purpose." Union leaders handed out
yellow teardrop pins, which Boothe helped create, to bus and light-rail
drivers in their campaign for longer restroom breaks. In a union survey of
900 transit drivers, a third said
they have had health problems related to waiting too long to use the
bathroom, and a third said they have at times been forced to stop for
emergency breaks in the bushes. Two-thirds said they have been distracted
while driving by their need for a restroom. Hansen of
TriMet said, "We tell operators they should stop anywhere on the
route" if they need to use a restroom, but drivers say it is
embarrassing to stop when they have a bus full of passengers.
Transportation districts negotiate break times with the union in their
contracts, said Mary Fetsch, TriMet spokeswoman. While breaks vary
according to bus and train routes, full-time drivers on average work about
9 hours, with an average of 1 hour and 40 minutes of breaks, Fetsch
said.
Bill Graves: 503-221-8549; billgraves@news.oregonian.com
Copyright 2004 Oregon Live. All Rights Reserved.
|
Washington
DC Metrorail Restroom Project Media Coverage
|
Metro Passengers' Plight
Some Riders Want Transit Agency To Ease Rules on Restroom Access
By Lyndsey Layton
Washington Post Staff Writer
Saturday, July 6, 2002; Page B01
There are certain aspects of Metro that disturb even
the most unflappable subway rider. Staring up a long, broken escalator.
Watching a Farecard machine repeatedly reject your only dollar bill. And
realizing, as you wait on the platform, that you need to use a restroom.
Of the hundreds of thousands of passengers who spend
time in the Metro system each weekday, a certain percentage need to go.
For those unfortunate riders, the only hope is to plead their case
before a station manager, who holds the key to the locked restrooms in
each station. "Some of them are really nasty," Leslie A.
Slaughter, 47, a secretary from Laurel, said about the station managers
who have sat in judgment as she begged to use restrooms in various
stations. "They say it's not open to the public. At Fort Totten,
just a few weeks ago, they had up a sign that said, 'No public
restrooms.' " Many riders are not even aware that restrooms exist in
the Metro system, hidden as they are behind heavy brown doors with small
signs that read, "To Fire Equipment Cabinet" or
"Authorized Personnel Only." When Metro was designed in the early 1970s, the
retired military men who planned the system considered New York City's
troubled subway system and decided that public restrooms were out, along
with any nooks or crannies or visual barriers that would offer hiding
space for criminals. But a small group from Northern Virginia wants to bust
open the locked restroom doors. "This is a transportation system where you have
people driving some distances to park at a Metro station and then ride
40 minutes in some cases," said Bob Brubaker, 55, founder of the
Public Restroom Initiative, which is lobbying for more public restrooms
in the region. "There are older men, older women, pregnant women,
people with small children, who all have to use a restroom and are
forced to hold it in or they just can't use the Metro." Metro policy requires station managers to make the
restrooms available to any passenger who is having an emergency, has
small children or is elderly or disabled. They are allowed to refuse
requests "in those rare occasions when they feel customer safety
could be in jeopardy," spokesman Ray Feldmann said. But interviews with Metro riders, and an informal
round of requests by a reporter, found that station managers rarely
admit patrons into restrooms. Greg Yarbrough, 34, was with his 5-year-old son at the
Franconia-Springfield Station when the boy had to go to the bathroom.
"She opened up the place, but it was like I was doing her an
injustice," Yarbrough said, referring to the station manager.
"She said, 'We don't do this for everybody.' " Every Metro station has at least two restrooms, one
for each sex, and they are usually near the station manager's kiosk, off
a hallway that is tucked behind a locked door. Generally, these
restrooms are spacious and clean, equipped with multiple stalls, plenty
of soap and neatly stacked piles of paper towels. This year, Bernadette Badio found herself in need at
Landover Station on the Orange Line. "I walked up to the station
manager and asked if I could use the restroom," she said. "You
would have thought that I requested a month of his salary."
One 49-year-old Maryland woman stopped riding the
Metro after she was turned down by a station manager at Braddock Road in
1989. "He was so rude and adamant about me not using them,"
said the woman, who suffers from irritable bowel syndrome and asked not
to be identified. She ran home and vowed to never again ride Metro.
Although she now lives "within spitting distance" of the
Grosvenor Metro, the administrative worker drives to her District job
with a nonprofit organization. It's not just the very young, old or infirm who need
relief. "If I go to happy hour, I have to make sure I use the
restroom before I leave," said Jill Kitchen, 25, who commutes
between Vienna and Farragut West. "When I get out at Vienna, I
frequently have to wait 15 minutes for my ride to pick me up, which
means close to a full hour with no restrooms available." Some riders leave the subway, find a restroom and then
pay again to reenter the fare gates. About six months ago, Ted Perez,
29, was on the Orange Line heading home to Vienna when he had to get off
at Rosslyn to find a restroom in a shopping mall near the station.
"Metro needs to do something about this," he
said. When Michelle Hudgins, 32, moved to metropolitan Washington two
years ago, friends gave her some advice. "If you gotta go, go
before you Metro," they told her. "Before I leave for the day, I actually have to
think about it -- Do I go now or can I make it home?" said Hudgins,
who commutes between Van Dorn and Farragut West. A check of major subways across the country found a
mix of policies regarding public restrooms. Los Angeles and Chicago do
not have restrooms; Philadelphia has restrooms at major stations; and
Boston unlocks its restrooms upon passenger request. The BART system in San Francisco, built around the
same time as Metro, has public restrooms in all stations. After Sept.
11, BART closed those in underground stations indefinitely, citing
security concerns. Maintenance and upkeep is another headache, BART
spokesman Mike Healy said. "Restrooms have always been problematic,
not because of security but, you know, all the things that people do in
bathrooms," he said. "People have had babies in there.
Different things happen in bathrooms." The New York subway system has about 200 public
restrooms in its stations but closed most of them about 20 years ago
because they became impossible to clean, maintain and police, transit
officials said. Although about 60 remain open today, their locations are
not publicized; they are a kind of amenity for those in the know. Metro officials say they do not want the headaches --
and expenses -- of having open restrooms. "It would be very costly
to patrol and maintain these restroom facilities, since we would want
them to be as safe and clean as the rest of our system," Feldmann
said. Some riders agree with Metro management. "No
way," said Holly Degn, a 28-year-old District resident. Money used
to build or maintain restrooms would be better spent buying rail cars,
she said. Public restrooms would attract loiterers and people who might
prey on passengers, she said. Finally, Degn said she had no faith in
Metro's ability to maintain, clean or patrol public restrooms. Brubaker
argues that Metro would attract more
passengers if it made restrooms public. "The small investment in
cleaning would be offset by an increase in ridership," he said.
Crime in public restrooms "is a legitimate
concern," said Brubaker, adding that new facilities could be
designed with security in mind. At a minimum, Brubaker wants Metro station managers to
unlock the restroom anytime access is requested by a passenger unless
they "suspect foul play." He also wants Metro to install
portable toilets at suburban stations with large parking facilities. And
he wants public restrooms incorporated in the design of new stations.
"This is a huge system, carrying hundreds of
thousands of people a day," he said, "and not one restroom
open and available to the public."
© 2002 The Washington Post Company
|
From ABC 7 News:
Metro Reopens Closed-Door Restrooms
Location: Washington
Posted: April 19, 2004 6:20 PM EST
URL: http://www.wjla.com/news/stories/0404/140795.html
Washington (AP) - Bathrooms in 80 subway stations were reopened to the public on Monday, after authorities ruled the terror threat had subsided.
"The reason that we said we were going to close them no longer exists," said Metro spokeswoman Lisa Farbstein. The bathrooms were declared off-limits March 19 due to security concerns. Metro Transit Police Chief Polly Hanson ordered the closure eight days after a deadly train bombing in Madrid, Spain.
On Monday, Hanson allowed the bathrooms to reopen. However, Farbstein said the restrooms will be shut whenever the national alert level is raised to orange or above, when there's a terrorist threat to rail systems, or following a worldwide or domestic attack.
Riders will still not be able to access toilets in the Addison Road, Rhode Island Avenue, Vienna and Pentagon stations due to safety and security reasons.
Metro officially began allowing passengers to use station bathrooms in November.
TM & ©2004 WJLA/NewsChannel 8, a division of Allbritton Communications Company |
Metro Gives Preliminary OK to Restroom Signs
WTOP's Steve Eldridge with more on the restroom policy.
By CANDACE SMITH Associated Press Writer Updated: Friday, Oct. 17, 2003 - 5:15 AM EDT.
WASHINGTON (AP) - They are among the best kept secrets in the nation's capital. But the word is about to get out.
Metro officials gave preliminary approval Thursday to posting signs letting subway riders know there are bathrooms in stations - and riders can, under certain conditions, use them.
Metro decided to re-examine its restroom policy after receiving complaints from riders. The agency has received 28 complaints about a lack of restroom access in the last six months, according to Metro spokesman Steve
Taubenkibel. "This might be an obstacle to some segment the population using transit, and if we can remove that obstacle why not do it," said Chris Zimmerman, the board's Arlington County, Va., representative.
There are 209 restrooms in 83 rail stations. But safety and security concerns have kept them out of sight to cut down on the potential for crime. They are behind heavy brown doors with the lettering "To Fire Equipment Cabinet" or "Authorized Personnel Only."
Under existing policy, passengers with small children, the elderly and disabled, and those in dire need of a toilet can ask the station manager to use them. The manager then escorts the rider to the restroom, and locks it when the passenger is finished. A phone number would be publicized for customers who feel they were unfairly denied access to the restroom, Metro CEO Richard White said.
At Judiciary Square station in Washington, a doorway leading to the restroom was partially open, but in view of the station manager's kiosk. An employee escorted a rider to the restroom when she asked to use it. However, when a rider asked to use the restroom at Farragut North, also on the Red Line, she was directed to a restroom outside of the station, located in a food court. Taubenkibel said that was not one of the station's rest rooms.
Riders will not be able to access toilets in four stations due to security and safety concerns. According to Metro officials, the only access to a restroom at Addison Road is via a catwalk next to a track. At the Rhode Island Avenue station, the restroom is located outside of the station and the eyes of Metro personnel. At the Vienna station, a stairwell to the track is next to the restroom. The Pentagon station is located under the building - a fact that worries the Department of Defense.
The $109,000 self-cleaning toilet being tried out at Huntington station on Yellow Line could be placed in those stations. That toilet was unveiled last week.
Policies at other subway systems
Location Policy
Washington Metrorail: Station manager will escort patrons to restrooms if they are elderly, disabled, with small children or having an emergency.
Boston MBTA: Public restrooms provided at selected stations, with escort.
Chicago CTA: No public restrooms.
Miami Miami-Dade Transit: Public restrooms provided with escort.
New York MTA: No public restrooms.
Philadelphia SEPTA: Shared public restrooms only in Amtrak facilities.
San Francisco BART: Public restrooms only in aboveground stations.
(Copyright 2003 by The Associated Press. All Rights Reserved.) |
Metro studies how to make
restrooms accessible yet safe
By JOHN ROSSOMANDO
Journal staff writer
A Metro board committee
voted Thursday to continue studying ways to make station restrooms more
accessible without compromising security concerns. The board's policy change would introduce signage in the
stations informing the public of Metro's bathroom policy. Under current Metro
policy, customers must ask the station manager for permission to use the
employee restrooms and take note of such visits in their incident report log.
The transit authority has 209 employee restrooms at its 83
stations - not common knowledge for most Metro riders. ``The way they are constructed, they are a bit out of the
public eye behind the wall,'' said Metro Board member Robert Smith. ``There
are a lot of security concerns relative to being both in the nation's capital
in several of our stations as well as public safety issues.'' New York City does not provide public access to restrooms
in its subway stations, and Smith doesn't think Metro should either.
``There are people who have access to those facilities that
are hidden and concealed, and I don't think they should be out of the eye of
the station operator,'' he said. ``I don't think they should be outside of his
purview.'' Metro officials say four stations - Addison Road, Rhode
Island Avenue, Vienna and the Pentagon - do not lend themselves to public use
for various reasons. Metro's bathroom policy raised the concern of an activist
group representing the interests of the elderly - Metroped- which viewed the
policy as forcing them to be like schoolchildren asking for permission to use
the bathroom. Metroped spokesman Robert Brubaker was pleased Metro
decided to study how to make the public aware of its restroom facilities.
``This is a great step and I am pleased by it,'' Brubaker
said. ``I am concerned, [though], they kept words like `emergency' and `leave
discretion' [in the document].'' Brubaker also is concerned Metro has not adequately defined
words such as ``emergency'' and ``elderly'' in such a way that station
managers could use their discretion in a discriminatory fashion. Metroped activists say many seniors do not ride Metro
because they don't provide adequate access to bathroom facilities, but they
are optimistic the transit agency will eliminate the station manager
requirement completely. ``The biggest concern ... behind this issue is that we are
seeing a steadily aging population in almost all of the areas,'' said Metro
Board member Dana Kauffman. ``In [Fairfax County] alone, we are going to see a
40 percent increase in people over the age of 65. You are going to see the
graying of the baby boom, and this kind of issue, small that it may seem, may
become even more of a significant issue when it comes to providing a public
service.'' The Metro policy could conflict with local building codes,
Kauffman said. ``When you are creating a place of public assembly and a
facility is open, there could be conditions raised to whether or not ... you
have to provide restroom facilities to meet code,'' Kauffman said. ``There
have been some arguments raised to whether we may or may not be in conformance
with code by keeping the bathrooms closed.'' Metro may consider introducing high-tech pay toilets,
similar to the one recently installed at the Huntingdon Metro station.
Metro will continue reviewing the toilet issue over the
next year and will make periodic reports before final action is taken a year
from now
|
|
Metro Riders Get a Place to Go When Nature Calls
Updated: Wednesday, Oct. 8, 2003 - 4:42 PM
By MICHAEL W. KAHN
Associated Press Writer
ALEXANDRIA, Va. - Metro riders now have a place to answer the call.
The transit system unveiled its first readily accessible public toilet Wednesday at the Huntington station on the Yellow Line. The self-cleaning toilet will be at the northern Virginia station for a year as part of a pilot project.
Parked inside the faregates, within eyesight of the station manager's booth, the device was built in New Zealand by
Exeloo.
"Every 30 minutes it closes down" for a complete automatic washing, Exeloo president Philip Harman said. Spray jets are located at various points, and there are also dryers near the floor. The toilet seat is cleaned automatically after every use.
A flashing green light indicates the toilet is vacant. The door opens and closes at the push of a button, while another button leads the retractable toilet seat to emerge from the wall. Still another button dispenses toilet paper. A sink dispenses water and soap, and there is a hand dryer. All the while, the customer is soothed by piped in music.
"It flushes for you, so you don't forget," Metro spokeswoman Lisa Farbstein noted. But customers should not dawdle. The door opens automatically after ten minutes, at which point, Harman says, "You've got to go."
Metro is leasing the toilet for one year at a cost of about $109,000. Metro chief engineer Pat Prozillo said they hope it will lead to a 2 percent increase in off-peak ridership at Huntington. The station, in northeastern Fairfax County, was selected because it is a terminal where many passengers arrive at the end of long subway and bus rides.
"There's a lot of seniors and families with small children who'd like to use the (rail) system but don't" because of a lack of accessible toilets, Metro Board member Dana Kauffman said. "It's up to our riders to make it work."
Metro has bathrooms in its stations, but does not advertise the fact, so few riders are aware. Metro policy is that the bathrooms are for employees, but are available to riders when they ask the station manager, who must escort them.
Kauffman said the Metro Operations Committee, which he chairs, will meet next week to discuss changing the policy to better open the facilities "where security allows us to."
(Copyright 2003 by The Associated Press.
Source: http://www.wtopnews.com/index.php?nid=25&sid=131828
|
|
Metro looks at opening its restrooms
By MICHAEL NEIBAUER Journal staff writer
August 12, 2003
Metrorail riders, hold on: An ad-hoc team of transit provider staff is quietly evaluating the logistics and costs of opening some existing rail station bathrooms to the public.
The Washington Metropolitan Area Transit Authority organized the study in May in response to Metro board member requests and a determined Fairfax County resident. The findings are expected to be presented to the board's Operations Committee in late September.
"Persistence sometimes pays off," said Fairfax County Supervisor Dana Kauffman, a Metro board member.
All 83 Metrorail stations are equipped with varying numbers of well-hidden restrooms accessible to employees. Passengers are allowed to use them in emergencies, but only if the station manager is available to unlock the door. There are no signs posted that advise of the policy or of the bathrooms' existence.
The Metro team is made up of staff from the transit police, safety office, chief engineers office and operations.
The group is investigating the financial impacts of public restrooms, which bathrooms are visible to station managers' kiosks, which are accessible without compromising sensitive station equipment and which are located in paid areas. Issues such as whether to provide separate restrooms for riders and employees, security and emergency access also are under study.
"They are tasked with reviewing restroom policy in terms of making it more flexible so that passengers can have access to the restrooms as long as it's safe for us to do so," said Cheryl Johnson, Metro spokeswoman.
Although Metro signed an agreement in 1975 with Fairfax to follow all county building codes - which would have required installation of passenger bathrooms - Metro officials have consistently argued their stations were not designed or constructed with that convenience in mind.
They also claim that opening existing bathrooms to riders could introduce an unsavory element and create a safety risk, especially after the Sept. 11, 2001, terrorist attacks.
The Huntington Metro station has a total of 18 stalls and urinals on two floors tucked behind locked brown doors marked "To Fire Equipment Cabinet." Motor and engineering rooms located near the bathrooms are potential targets for terrorists, according to Metro officials.
"We recognize the security concerns," Kauffman said. "But we also recognize one of the biggest needs for Metro is more off-peak
ridership, and perhaps one of the best ways to secure that off-peak ridership is to make Metro more friendly to seniors and incontinent riders."
The transit system has grown significantly over the years, said Arlington County Board member Christopher Zimmerman, a Metro Board member. Commuters can spend more than an hour transferring between trains to get to work. And ridership is up as well, topping 700,000 on nine separate days in July.
"I just think this is something we obviously ought to be doing," Zimmerman said. "This is a service we should provide to passengers when they are transferring, things like that."
Robert Brubaker of Fairfax County started the "Public Restroom
Initiative" last year, a decade after his 82-year-old father was told there were no public restrooms at the Huntington Metro station. Instead of visiting the Smithsonian's Air and Space Museum in Washington that day, an embarrassed father and his son headed home.
Brubaker has pressed Metro board members for a solution, written a position paper and developed a mission statement. He would have been content if Metro had offered to install signs clearly delineating the emergency-only policy. The study, and what might come out of it, he said, is far better.
"I believe they're being genuine," Brubaker said, "that it's a good faith genuine effort to provide this customer service."
|
|
Metro's little-known amenities
Group seeks public use of transit system restrooms
(Published July 14, 2003)
By ERIN HENK
Staff Writer
For nearly 30 years, hundreds of thousands of Metrorail commuters have been traveling all over the District, Maryland and Northern Virginia without knowing they could get some relief in publicly funded restrooms.
The Washington Metropolitan Area Transit Authority's current restroom policy allows access to almost anyone, yet some citizens are voicing their concern over the fact that they have not been able to use the facilities when they needed to.
The Metro restrooms - which are primarily used by transit system employees and are generally located in "safety sensitive" areas of Metrorail stations, near equipment rooms not easily spotted by riders - "provide vital services to our train stations," said Metro spokesman Steven
Taubenkibel. "They keep our trains running." The current restroom policy allows restroom accessibility to senior citizens, children accompanied by an adult and to any adult in an emergency. All must be escorted to and from the restrooms by the station manager.
But some concerned Metro riders have recently raised their voices to question whether the current policy is being carried out. Fairfax resident Bob Brubaker, who started the Public Restroom Initiative, said that station officers often deny that they have restrooms in the stations.
"What is an emergency?" asked Brubaker, who further criticized the current policy as too restrictive and said many station managers ignore it.
Brubaker said his 82-year-old father was denied access to a Metro restroom when he asked. He said
pregnant women also are among riders who have been denied access. While Metro contends that the restrooms in rail stations were originally intended for employee use only, Brubaker points to the size of some restrooms to support his contention that they were built for public use. He said the Huntington station in Northern Virginia has restrooms with 18 stalls.
There is "no way they can say it's for employees only," Brubaker said.
He said he wants the restroom policy to be publicized with signs in Metro stations and in Metro brochures.
Metro officials counter that public accessibility is not as simple as it may seem. Safety concerns have been heightened in the aftermath of the Sept. 11, 2001, terrorist attacks as many restrooms in public areas across the country have been locked to the public.
"I understand the commuters' needs," said Polly Hanson, chief of the Metro Transit Police, "but I get paid to be concerned about safety."
Hanson worked with the original team of security planners for the D.C. Metrorail system. Based on analysis in New York, Philadelphia and Paris, Metro station bathrooms were recognized early as crime promoters, she said. Hanson said Metro police have had to take people out of the restrooms who have injured themselves or who have overdosed on drugs, and there have even been people who have refused to come out. Sanitation concerns are intertwined with safety issues as well. Drug paraphernalia also has been found in the restrooms.
"The majority of stations do ... allow access to the Metro bathrooms," Hanson said.
However, she said Metro needs to improve the customer service skills of some station managers.
Currently, a committee of Metro's maintenance, operations and police divisions is conducting an analysis of all restrooms in the 83 Metro stations to assess which ones can be used by the public without compromising the safety of employees and commuters. Factors being considered include the proximity of restrooms to station kiosks, the number of managers who work at the station at any given time, whether the restroom is located inside the turnstyle and if there are other public facilities located near the Metro station.
The findings are expected to be presented to the Metro board sometime this fall. The board will then decide if the restroom policy should be changed or publicized.
Putting up signs about the restrooms would satisfy Bob Brubaker.
"If they want them locked up, so be it," he said. Brubaker said he believes signs and brochures about the policy would yield a positive public response at a low cost.
"We have to solve the problem," said Carlton Sickles, a Metro board member who feels the current system isn't working because people don't know about it. "There needs to be information put out about what the policy is. ... One has to be able to make an appropriate request and [the station managers] cannot arbitrarily deny it," he said.
Discussion of the Metro restroom policy over the past year has prompted WMATA's Board of Directors to test a self-cleaning toilet at the Huntington Metro station. The $66,500 Automated Self-Cleaning Pilot Test (APT) program will be installed at the north mezzanine entrance and will be equipped with vandal-resistant walls and handicapped-accessible facilities.
The pilot program's cost will include $14,400 for restroom maintenance. Metro officials said they could not immediately provide information about how much is currently spent on restroom maintenance in Metro stations.
Next year, the pilot project will be evaluated by Metro board members in terms of customer
feasibilty, safety, cleanliness and ridership changes, Taubenkibel said.
Copyright 2003, The Common Denominator
|
|
Metro
sits tight on toilet policy
By MICHAEL NEIBAUER
Journal staff writer
It's Metro's potty and they'll open it if
they want to. But they don't really want to. There is mounting
pressure from public officials and Metrorail riders for the transit
system to change, or at least clearly delineate, its policy of unlocking
doors to well-hidden bathrooms only if it's an emergency and the station
manager has a free moment. The Washington Metropolitan Area Transit
Authority, though, hasn't budged. Not yet, anyway. ``The policy is when
the stations were designed and constructed, they were designed and
constructed without public restrooms," said Lisa Farbstein, Metro
spokeswoman. ``If somebody were to go to one of these and not be in some
way monitored, they could cause damage to our infrastructure."
There is evidence, however, that Metro
agreed 28 years ago to follow all local building codes when laying track
or constructing its stations in at least one jurisdiction. A
cooperative agreement signed Feb. 13, 1975, by the chairman of the
Fairfax County Board of Supervisors and the general manager of the
Transit Authority states the agency ``shall comply" with the
ordinances and regulations of the local governing body as they apply to
``zoning, signs and buildings." Virginia's Uniform Statewide
Building Code required then, as now, that public restrooms be available
in a place of assembly, such as a transit stop. In the Huntington Metro station there are two restrooms each for men and
women, 18 stalls and urinals total, on two floors tucked behind locked
brown doors marked ``To Fire Equipment Cabinet." In fact, each
Metrorail station has at least one set of restrooms used by Transit
Authority staff but rarely by commuters and tourists. The Huntington
station was built in 1978. ``I will tell you that 18 fixtures are
adequate to accommodate a couple thousand people, which would indicate
someone had designed the facilities for the riding public," said
Ray Pylant, director of commercial inspections within Fairfax County's
Office of Building Code Services. ``But this is pure conjecture."
As far as he can tell, though, Metro is a federal entity and Fairfax
County has little or no legal authority over the Transit Authority or
its stations. And Pylant stressed he does not know whether another
cooperative agreement might have superseded the 1975 document. ``I
believe this ought to be something that is debated in the public domain
and people should reach a rational decision as to what they want to
do," Pylant said. But, he added, ``if it were built in strict
compliance, there would be accommodations." The bathrooms at Huntington are near motor and engineering rooms,
Farbstein said. Station managers responding to a request for restroom
access must first ensure smooth operation at the fare gates and fare
machines before leaving their posts. It's the manager's call, she said,
whether it's safe to unlock the door. The rules are not designed
to keep all patrons from using the bathroom, she added, but rather to
ensure stations remain as safe and clean as possible. Opening the doors
to everyone opens the door to trouble. ``Most of the time it's a
quick in and out," she said. ``But there have been nightmare
experiences where people have been in there for a long period of time
and the station manager was not in a position to intervene in any
way." While Pylant is studying building codes, Metro board member Dana
Kauffman said he's approaching the bathroom issue from a policy
perspective. Kauffman is a Fairfax County supervisor whose Lee District
includes the Huntington station. ``I said,
`Look, the policy isn't working as intended,'" Kauffman said,
recalling a recent meeting with James Gallagher, Metro's deputy general
manager for operations. ```Let's find something else.' And he's looking
at it."
Carlton Sickles, the Metro board member representing Montgomery County,
said he asked staff to investigate options that could be included in
next year's budget, but has not yet received an answer. In the
meantime, Metro is moving forward with plans to install a single $96,000
self-cleaning restroom at Huntington. The so-called automated public
toilet should be up and running by July 1, Farbstein said.
Robert Brubaker just wants something
done, whether it's a policy change, an enforced code or a posted sign
clearly stating bathrooms are available by request in an emergency. The
Fairfax County resident started the Public Restroom Initiative late last
year, a decade after his 82-year-old father was told there were no
public restrooms available at the Huntington station. ``I personally
think that if you get permanent signs up that are high quality and they
provide the guidance for all patrons, then you've solved the
problem," Brubaker said recently. ``That's what I'm pushing
them on," he continued, ``but if they want to work it from the
bottom up, that's OK with me."
Source:http://www.jrnl.com/cfdocs/new/stories/fp01fx05272003.htm
|
|
Relief is On the Way -
Huntington Metro station to get comfort station.
By Chuck Hagee
February 5, 2003
Independence Day 2003 may take on a whole new meaning for Metro riders. July is when the first "APT" is scheduled to become operational. The acronym stands for "Automatic Public Toilet." It will be installed at the Huntington Station in Alexandria.
"It was approved by WMATA's Operations Committee last month and will be voted on by the full Board on February 20," according to Dana Kauffman, Lee District Supervisor, who represents Fairfax County on the Washington Metropolitan Area Transit Authority Board.
"Procurement and engineering are to be completed during the period from March to June. Delivery of the facility will be in June and it should be hooked up and operational by July," said Kauffman.
Called the Exeloo-Galaxy Unit, the fully automatic stainless steal facility is made in New Zealand, according to Kauffman. It flushes, dispenses water, soap, paper, all automatically. After every use the toilet itself is sanitized with a chemical cleanser and after every 30 uses the floor is cleaned by automation.
The lack of designated public restrooms throughout the Metro system has been a point of contention with riders and public interest groups. Robert Brubaker, director, Metroped, a non-profit organization "dedicated to removing public policy impediments to pedestrians" has been a leader in getting Metro to change its policy of not providing public restrooms.
The operative word is "public" when it comes to restrooms and Metro. The system has restrooms but under current policy WMATA has noted, a "station manager, at his or her discretion, may allow public access to restrooms by patrons in the following situations:
in emergency situations, with small children, and elderly and/or physically disabled."
Brubaker's assessment of this policy has been, "Metro's refusal to not make their restrooms available on a regular basis is an example of the impediment to commuters and others who would like to use mass transit rather than drive."
METRO OFFICIALS have based their opposition to public restroom facilities on two rationalizations: 1. They are too expensive to service and maintain given the level of ridership; and 2. They can become a haven for crime and/or terrorism.
Both of these arguments have been challenged by Metroped and others. They have noted that other metro systems, such as the Bay Area Rapid Transit in the San Francisco Bay Area and the Chicago system both have public restrooms available. Restrooms are also available at both Washington area airports, all bus terminals, and railroad stations.
"Metro is saying there has to be a two percent increase in ridership to make restrooms available at all stations to be economically feasible," Brubaker claimed. "I just don't believe that because they don't have the data to support it."
The existing restrooms at Metro stations were originally designed for public use, according to Brubaker. "Huntington has a total of 18 stalls with both men and women facilities on each level. That wasn't built for just employees.
"They were patterned after BART [Bay Area Rapid Transit] for public use. Somewhere along the line the policy got changed," he insisted. "These large existing restroom were paid for with taxpayer dollars."
METRO OFFICIALS HAVE consistently maintained the opposite, that they were not designed for public use. Another opponent to the existing facilities being made available to the public is Transit Police Chief Polly Hanson. She has expressed the opinion they would be a haven for criminal activities.
Ray Feldmann, Metro's media relations director, has insisted the lack of public restrooms at metro stations was "an intentional move on the part of the original designers.
"Stations were designed without public restrooms for safety reasons. Even the new stations that have been added to the system over the years were not designed with public restrooms. And none are included in future planning at this time."
As for the upcoming test of the new restroom at Huntington, Brubaker is in favor of the experiment but emphasizes, "This is only one station. People need to know there are public restrooms available all along the line."
He also expressed perplexity, stating, "I'm not sure why they are going ahead with the more expensive solution when they have existing facilities." Galaxy's utilization and maintenance will be tested for one year at an estimated cost of approximately $65,000- plus.
HUNTINGTON WAS chosen because it's a "terminal" station, where a line ends or begins. It has long-term parking and, therefore, attracts commuters that make longer trips to and from their ultimate destinations. It also meets Metro's other two criteria:
availability of utility connections and space available near the station manager's kiosk.
Kauffman noted, "For a minimal expenditure we will be able to see if it does provide a facility for the ridership. We will also see if it helps to increase that ridership."
Under the agreed upon plan Metro will negotiate a three year lease with Exeloo at a monthly rate of $3,300 for a single unit. The company will lease the unit for one year with a buy back clause if WMATA is not satisfied. WMATA will be liable for the difference between the unit's capital cost and lease payments plus the buy back price.
Servicing costs are projected at $1,200 per month. Installation of utility connections for electric, water, sewer, and unit deployment, either by WMATA personnel or an independent contractor are estimated at $12,500.
One of WMATA's own Board members, Carton Sickles, representing Montgomery County, endorsed the need for public restrooms at the recent committee meeting when he said, "It's a real problem that's only going to grow as the population ages." He is 81 years old.
As Brubaker pointed out, "This is not just a local issue. Washington draws people from all over the world and they ride Metro. That's why this issue is receiving broad-based media attention."
THAT FACT WAS emphasized in a letter to the chairman of the Metrorail Operations Board, Chris Zimmerman, from Ingrid Nygaard, MD. She is a urogynecologist and associate professor, Department of Obstetrics and Gynecology, University of Iowa, College of Medicine.
She wrote, "I spend my days trying to protect and improve women's bladder health ... Issues related to bathroom access are not widely discussed, but are integral to people's ability to use public transportation. Millions of Americans suffer from urinary incontinence, urinary urgency, urinary tract infections, and other diseases that require ready bathroom access in order to function well in society.
"It is my understanding that current Washington subway station restrooms are available only to employees. I
urge you to work toward extending the same right to your passengers."
Source:http://www.connectionnewspapers.com/article.asp?article=17175&paper=69&cat=104
© 2002 TimberLake Publishing. All
Rights Reserved.
http://www.timberlakepublishing.com
|
|
If You Have to Go, Perhaps Soon You Can Go on Metro
By Lyndsey Layton
Sunday, January 5, 2003; Page C04
It was an odd field trip. A gaggle of top brass from
Metro convened at the Huntington Station on a recent midweek afternoon
to boldly go where relatively few have gone before: the station's
restroom. They unlocked the heavy brown metal door inside the
station, the one deceptively marked "To Fire Equipment
Cabinet," and stepped inside. Some took pictures. Others counted
the stalls. Still others checked the sightlines and pondered the
possibilities. The man who brought them there, Robert Brubaker, has
been campaigning to make restrooms available to the riders of the
nation's second-busiest subway. Every Metro station has at least two restrooms, one
for each sex. They are usually near the station manager's kiosk, off a
hallway tucked behind a locked door. They are spacious and clean,
equipped with multiple stalls, plenty of soap and neatly stacked paper
towels. Metro policy requires station managers to make the
restrooms available to any passenger who is having an emergency, has
small children or is elderly or disabled. But riders say station
managers rarely admit them into restrooms. Brubaker, a computer manager retired from the Defense
Department, has been pushing for a year to make Metro restrooms more
visible and accessible. He has created a Web site, formed a group called
the Public Restrooms Initiative and become a darling of the
bladder-challenged community, collecting speaking invitations before
groups such as the National Association for Continence. "He's extremely bright, and he's trying to bring
a fair, equitable and knowledgeable solution to this problem," said
Cheryle B. Gartley, president of the Simon Foundation, a nonprofit
organization based in Chicago dedicated to assisting and supporting
those suffering from urinary incontinence. Gartley said the "able-bladdered" folks at
Metro must realize that the decisions they make affect thousands who may
not ride the Metro because they're afraid to be caught without a
restroom. One person who doesn't want to make existing restrooms
more accessible is Transit Police Chief Polly Hanson, who says she
sympathizes with those in need of a restroom but fears that the
facilities would become a magnet for graffiti, prostitution and drug
use, among other unpleasantries. "Most places closed their
bathrooms after 9/11, and we're talking about opening them?" she
said. As a compromise, Metro Deputy General Manager James
Gallagher is proposing that Metro test an automatic self-cleaning
restroom, a kind of luxurious port-o-potty, that could be positioned
inside the paid areas under the watchful eye of the station manager.
The bathrooms cost an estimated $96,000 to install and
$1,500 for maintenance, Metro spokeswoman Lisa Farbstein said.
T. Dana Kauffman, who represents Fairfax on the Metro
board and supports Brubaker's efforts, said advertising space could be
sold on the bathrooms to defray their cost. He plans to suggest a pilot
program when the Metro directors meet Thursday. Huntington Station would be a good place to test the
restroom, because it's a terminal station used by many commuters who
drive a good distance to reach the station and then face a long subway
ride into Washington, Kauffman said. "Especially for those
traveling great distances, we should find a way to accommodate them as
long as it isn't a major cost," he said. Kauffman said Brubaker has convinced him that riders
need a bathroom break. "He's made a strong case for an urgent
need," Kauffman said.
© 2003 The Washington Post Company
Source:
http://www.washingtonpost.com/wp-dyn/articles/A11550-2003Jan4.html
http://www.washingtonpost.com/ac2/wp-dyn/A11550-2003Jan4?language=printer
|
|
Trial-Run Toilet Planned For Metro Station
1/23/2003 2:28:20 PM
Metro is thinking about installing a portable toilet in one of its subway stations as part of a one year test.
Officials say the test run will monitor customer acceptance, feasibility, safety and cleanliness.
The single-stall unit will be placed inside the fare gate of the Huntington station if it's approved by the board next month.
Metro's longstanding policy requires kiosk managers to make restrooms available to any passenger who is having an emergency. But such requests are rarely honored.
An advocate for bathroom access in the subway system says this is a step in the right direction.
He says the pressure will grow as more people learn about Metro's secret policy to keep its bathrooms locked.
Copyright 2002 Associated Press Source:
http://www.wusatv9.com/news/news_article.asp?storyid=13812
|
|
D.C. Considers Public Subway Toilet
By Associated Press
January 23, 2003, 4:00 PM EST
WASHINGTON -- The first public toilet in the Washington area subway
system would get a one-year trial under a recommendation Thursday from
transit officials. If the full Metro Board approves Feb. 20, a self-cleaning single stall
unit made in New Zealand will be placed inside the fare gates of the
Huntington station in Fairfax County, Va. The test run, with a price tag
of $66,500, will monitor customer acceptance, feasibility, safety and
cleanliness, officials said. "We're going to gauge it and see what happens," Metro chief
engineer Pat Porzillo said. "Hopefully, it will generate some
ridership." Huntington, the last stop on the Yellow Line, was chosen because many
commuters end up there after a long bus or train ride. The
vandal-resistant portable john has all the comforts of home: a flushing
toilet, tissue paper, soap, a sink and hand drying. Other cities such as Atlanta and San Francisco offer public restrooms in
their transit system, but such facilities were not part of the plan when
the 26-year-old Washington Metrorail was designed. Existing restrooms
are for employee use only. The agency's long-standing policy, which would remain in effect during
the test, requires kiosk managers to make restrooms available in case of
emergencies. But passengers have said such requests are rarely honored,
with 28 complaints recorded in the last six months. Robert Brubaker, a retired Defense Department computer manager, has been
pressing the board for a year to make restrooms more accessible. He said
some Metro stations have large, high quality, multistalled restrooms --
much larger than station employees need. "My goal has been for Metro to publicize their policy,"
Brubaker said. "I want to see it on their Web site, in their
brochures." He said that as people learn about the hidden, private
restrooms, complaints will increase. Every Metro station has at least two restrooms. They are usually near
the station manager's kiosk, off a hallway behind heavy brown doors.
They are spacious and clean, equipped with multiple stalls, plenty of
soap and neatly stacked paper towels. But designers thought it would be
a challenge to open them to the public due to problems New York City was
having at the time in policing and keeping its subway restrooms clean.
Copyright © 2003, The Associated Press
http://www.sun-sentinel.com/news/nationworld/nation/wire/sns-ap-metro-toilets0123jan23
,0,5075167.story?coll=sns-ap-nation-headlines
|
|
To Ride or Not to Ride. It's Not Just a
Traffic Question Public Restrooms is the Concern
Mount Vernon Gazette
By Chuck Hagee
August 7, 2002
What do airports, railroad stations and bus terminals have that Metro
doesn't? Public restrooms. It's not that they don't have restrooms. It's that they don't have
"public" restrooms. For many potential users that is the
determining factor in their decision not to use Metro and, thereby, add
to Northern Virginia's already bumper-to-bumper roadways. Why don't they have public restrooms? Answers range from personnel
demands to terrorism to budgetary priorities. But none of the reasons
ring true to Robert Brubaker, director, Metroped, a nonprofit
organization dedicated to removing public-policy impediments to
pedestrians. "Metro's refusal to not make their restrooms available on a regular
basis is an example of an impediment to commuters and others who would
like to use mass transit rather than drive. They need to have all
restrooms unlocked and available for public use, and they need to have a
published policy to that effect," Brubaker insisted. One of the arguments by Metro is that the restrooms could be used by
terrorists to plant explosive or biochemical devices. But the restrooms
have been locked since 1976. Other mass transit systems such as the Bay Area Rapid Transit (BART) in
San Francisco and the Chicago system have restrooms available. Restroom
access is not restricted at either Reagan National Airport or Dulles, at
Union Station in Washington, at Alexandria's Union Station, or at any of
the area bus terminals.
MetroPed's Web page states, "BART closed all station restrooms
immediately after 9-11 but has since reopened many. BART now provides
restroom access" and is planning restroom upgrades as part of its
renovation process.
Brubaker's information also cites a survey of public restrooms in New
York City that highlighted as "a serious deficiency" the fact
that 21 percent of NCVT's 74 subway-station restrooms were not available
to the public. MetroPed also noted San Diego's recent decision to
purchase "33 customer-friendly buses equipped with restrooms."
Ray Feldmann, Metro's director of media relations, explained the lack of
public restrooms as "an intentional move on the part of the
original designers of the system. Stations were designed without public
restrooms for safety reasons."
Feldmann noted, "Although there are restrooms for our employees,
they are not places where the public can have ready access. They are
also very small and not designed for public use. "Even the new stations that have been added to the system over the
years were not designed with restrooms. And none are included in future
planning at this time." THE PRIMARY REASON cited by Feldmann for this decision, in addition to
security concerns, was primarily cost — both in terms of construction
and maintenance. "They would require patrolling for safety reasons
and would require use of employees to maintain them to the standards
required," he said. "There doesn't seem to be a lot of demand for them, and our
resources are stretched very thin. On the long list of priorities, I'm
not sure it has moved near the top. To include them would cost a
considerable amount of money," he emphasized. Feldmann did concede that now that the system is approaching nearly 103
miles in length, "it could become more of an issue. If the Board
deems that this is a priority, I'm sure they will deal with it."
He acknowledged that Metrorail does have a policy in place, which has
been made known to all station managers, that there are three situations
where managers are supposed to provide access to existing restrooms if
requested by a customer. They are (1) in case of emergency, (2) if the
rider is disabled and (3) if a small child is involved. Brubaker verified Washington Metropolitan Area Transit Authority
(WMATA)
policy that patrons in need must obtain permission from station
managers. But there are no signs advising of this policy in the
stations, nor is it printed in Metro literature, according to Brubaker.
On a recent visit to the Eisenhower Avenue Station this reporter tested
WMATA's advice to "obtain permission from station managers."
"Is there a restroom available?" was the question posed to the
station manager on duty at approximately 5 p.m. on July 30. Her answer
was "We have no public restrooms." The question was then
clarified as to not whether there was a public restroom but rather was
there a restroom available? Again, her stock answer was "We have no
public restrooms." When asked if a passenger had a critical need to use a restroom, what
would he be told, the station manager stated, "They would be told
we have no public restrooms." AT THE SAME TIME this conversation was taking place, representatives of
the Virginia Chapter of the Sierra Club were conducting a campaign at
the Eisenhower Avenue Metro Station advocating the building of the
proposed Purple Line across the new Woodrow Wilson Bridge. Their
rationale was that this would encourage commuters to use Metro instead
of their individual vehicles. As stated on MetroPed's Web page, "WMATA Restroom Policy, as
practiced by a significant percentage of their station managers, is at
variance with good public health and, apparently, with Metrorail Policy
itself," as explained by Feldmann. It then quotes from a medical
advisory published by the National Institutes of Health in July 1995,
concerning the public and personal health needs for ready access to
restroom facilities. Lee District supervisor Dana Kauffman, Fairfax County Board of
Supervisors' representative to WMATA, assured, "We are seriously
addressing this concern. The challenge we face is twofold. One, making
sure the station managers are letting people use the restrooms unless
there is an obvious reason not to, and two, addressing the security
concerns while also serving the patrons of Metro." Kauffman further noted, "The county code requires that every store
and public facility have restrooms available. However, they are not
required to have them open, just to be available upon request.
"I would prefer that we would err more on the side of more liberal
use and availability than on the side of being more restrictive. But we
do have to be aware of security concerns, since Metro is a vital part of
our area transportation network." MOUNT VERNON District supervisor and vice chairman, Fairfax County Board
of Supervisors, Gerald W. Hyland, agreed with the argument to have them
available and accessible. "I believe that they should be available
to all those that use the system. And I'm not happy that people have to
ask to use them. But if they must, they should be made available,"
he said. MetroPed isn't the only group behind making Metrorail more
user-friendly. Steward Swartz, executive director, Coalition for Smarter
Growth, pointed out, "We have issued reports since the early 1990s
on how to make mass transit more usable and affordable. To the extent
that Metro hasn't taken immediate action on this issue, I assume is
because they have had their hands full with all their other problems.
"But they should keep at it. And the restrooms they have should be
available to Metro riders. We are very supportive of Bob Brubaker and
MetroPed on this issue." To further buttress his case for restroom availability and accessibility
at Metro stations, Brubaker cited two examples of the hardship imposed
on those who rely on the system. "Fairfax County Social Service recipients requiring medical care
are often sent to Inova Fairfax Hospital. For those in the Mount Vernon
area, this requires a bus trip to Huntington Station, a transfer from
the Yellow to the Orange line, and then a bus trip from the Dunn Loring
station to the hospital. "With no delays, this is a 1- to 1 1/2-hour trip without
accessibility to restroom facilities. Many patients suffer, particularly
the elderly and pregnant women," he stated. "Another example is those that must travel from the Mount Vernon
area to the Fairfax County Court House to resolve legal matters. This is
particularly true of the increased immigrant population along the Route
1 corridor. This is often a 2- or 2 1/2-hour trip on Metro,"
Brubaker emphasized. MetroPed has suggested the following be adopted by Metrorail as a
minimum to becoming more user friendly when it comes to providing
accessibility to restroom facilities:
* Clarify Metrorail station policy so that station managers understand
that no request from a customer is to be denied. And make this policy
clearly known to customers;
* Post restroom policy in a public area in every station;
* To minimize staff impact, allow pre-approved swipe-card patrons access
to station restrooms or allow patrons to be buzzed in;
* Stations with long-term parking should have at least one discretely
placed chemical toilet;
* Where current restrooms are located above ground and are visible from
the station manager's kiosk, and the restroom entrance is located before
any other doors, move (or remove) the first lockable door. This could be
done on a trial basis at a few stations with large restrooms; and
* All future stations should be designed and built with public
restrooms.
METROPED ALSO offers several suggestions to minimize the threat of
terrorists or others from using restroom facilities to perpetrate
crimes. These include the following:
* Employ sight-line, doorless entrances;
* Provide video and audio surveillance entrances;
* Add sensor alarms with automated restroom HVAC shutdown control; and
* Have no paper towel dispensers or trash bins in the restrooms. Use
air-only dryers.
In the Metro Pocket Guide there is a host of information to aid the
customer in using the system. Leading off the text part of the Guide is
a paragraph headed, "Thanks for using Metro." It states the
following: "Clean. Modern. Safe. And easy to use. No wonder Metro is
considered the nation's finest transit system. This guide tells how to
use Metro."
© 2002 Source: Mount
Vernon Gazette
|
|
Metro's Not-So-Sweet Smell of Success
By Lyndsey Layton
Washington Post Staff Writer
Saturday, August 3, 2002; Page B01
Cindi White boarded car No. 3198 at the Silver Spring Metro station, took one whiff and was overwhelmed by a scent redolent of a locker room, with a hint of sweat socks and notes of a dank basement.
"It smells like a smelly rug," sniffed White, a secretary at the Department of Agriculture who has been riding Metro for four years but just noticed the odor on certain trains in the past year. "It's a kind of moldy, unpleasant, wet smell." ...
... Reeking rail cars are an affront to a transit system that has forged a national reputation for cleanliness. "Nobody wants to ride on a stinky car," said Joel
Wexler, superintendent at Metro's Greenbelt yard, where Green Line cars are housed overnight and cleaned. ...
... "They have a musky, urine smell all the time," said Angel Spates, a federal worker from Manassas who rides the Orange Line. "You can smell it as soon as you get on. It's awful." Gregory Robinson, 31, who cleans Green Line cars from 8 p.m. until 4:30 a.m. each weeknight, acknowledged that urine in the trains is a problem, especially in the secluded area of the rail car directly behind the operator's cab. ...
© 2002 The Washington Post Company
|
|
Under the Dirt: A Subway Car
By Libby Copeland
Washington Post Staff Writer
Sunday, September 14, 2003; Page D01
... The Metro cleaners work every night at the region's eight rail yards, picking up trash, wiping down seats, spraying grease spots, scraping at dirty gum and sweating in the bright, empty cars. They clean from 8 p.m. till 4:30 a.m., and they clean sometimes to a soundtrack.
... ... You could think of the car cleaners as anthropologists or detectives, seeking meaning behind the detritus, except they're usually too busy and too jaded to ponder stuff. Maybe the price of this job is losing one's sense of wonder.
"People make mistakes; they have accidents on the train," Diane Ballard says, as if she's resigned to it. She is 50, a car cleaner. She's standing in a Metro car at the Greenbelt rail yard on a recent weeknight, getting ready to give the car a deep cleaning.
Once, says Joel Wexler, 59, the yard's superintendent, someone relieved himself into one of the heating vents, which run along the floors of the cars. Workers removed a seat and pulled up a carpet before they figured out where the smell was coming from. "It gets worse in the winter because
when the heat comes on, it heats the urine up," Wexler says.
"If you've got a weak stomach," adds Wanda Gross, 47, a rail car maintenance supervisor, "you've got a problem."
Gross is a calm, reassuring woman given to statements like, "It's not a glamorous job, but it's a job," and "Someone will get vomit at least once a day." She cleaned and oversaw cleaning for eight years, and she knows the nighttime riders are more likely to soil the cars. The weekend night trains are worst of all.
...
© 2003 The Washington Post Company
|
|
Metro Pressured To Open Restrooms
From ABC 7 News: Location: Washington Posted: July 06, 2002 2:25 PM EST
Metro is being urged to let its people go. As most subway riders know, when nature calls, the worst place to be in
the DC area is on the platform of a Metrorail station. There's no easy access to the restrooms hidden behind heavy doors
in each Metro station, and depending on train schedules, it could take
quite some time to reach the next public restroom. A small group from Northern Virginia, however, wants to bust open
the locked bathroom doors. Metro policy states that station managers must make restrooms
available to any passenger who is having an emergency, but those
requests are rarely honored. Every Metro station has at least two restrooms, but designers of the
Metro system decided in the early 70s that opening them to the public
would be more trouble than it was worth. That was based largely on the
problems New York City was having at the time in policing and keeping
its subway restrooms clean. © Copyright 2003 Allbritton
Communications Company http://www.wjla.com/news/showstory.hrb?f=n&s=48454&f1=loc,tra
http://www.wjla.com/news/printarticle.hrb?a=p&f=n&s=48454&f1=loc,tra&stat=wjla
|
|
Seeking Relief at the Metro
By Steve Hunt, Staff Writer Mount Vernon Voice
Vol 2 No. 2 January 9, 2003
Bob Brubaker, Lee District Supervisor Dana Kauffman, Mount Vernon District Supervisor Gerry Hyland all stood around the bathroom and looked around for a few minutes.
It was a typical men's bathroom with a couple of urinals, toilet stalls and sinks.
James T. Gallagher, deputy general manager -- operations, department of operations, Washington Metropolitan Area Transit Authority, took the three on a tour of something most Metro riders don't even know exist -- bathrooms at the Huntington Metro Station.
The bathrooms state "authorized personnel only" even though Metro station policy is to require station managers to allow anyone having an emergency, has young children, or is elderly or disabled to use the restrooms in any Metro station, according to The Washington Post.
Gallagher said the Metro restroom policy is not on the Metro's website.
The reason for the meeting in the bathroom at the Huntington Metro Station on a cold December afternoon, is that a few years ago, Brubaker's elderly father needed to use a restroom before boarding a Metro train to Washington.
The Brubakers were surprised to learn that there was no public restroom, and when Brubaker's 82-year-old father had to reluctantly ask the station manager permission to use a restroom at the station, he was denied.
"They wouldn't let him use it," Brubaker said. The Brubakers went home.
Bob Brubaker never forgot that humiliating experience and has made it his mission to open the restroom doors for not only the station managers and Metro employees, but anyone who needs to use the restroom while enroute on the Metro system.
It's something Metro is reluctant to do, especially in light of the terrorist attacks of Sept. 11.
Brubaker, of www.metroped.org, with the motto "for and about the less evident pedestrian issues" solicted the support of Kauffman, a Metro board member, and Hyland in his quest for bathroom access for all.
Rather than allow the public to use existing restrooms in Metro stations, the Washington Metropolitan Area Transit Authority is proposing the idea of installing automatic public toilets in the Metro system, starting with a pilot program at Huntington.
Gallagher pointed out a location on the Huntington Avenue side of the station where a automatic public toilet, which is self-cleaning and vandal resistant, could be placed.
The cost for a "single-seater" is $96,000 and the cost for a double is $152,000, which although is considered self-cleaning does require service after 150 to 200 uses.
Gallagher said the concern Metro has with allowing the public to use the Metro restrooms unrestricted is that many of them are in secure areas where the public is not allowed.
Hyland expressed concern that people may not know they Metro policy is to all public access to the restrooms at Metro stations.
"They're not going to ask," Hyland said. "People need it, and they don't know it's possible."
Hyland said his perception of Metro policy regarding public access to restrooms is that denial should be the exception, not the rule.
Kauffman said the issue will be raised at a metro board meeting later this month.
Brubaker noted that as Metro increases its ridership, and as the local population ages, the issue of restroom acess is going to become more important.
While Brubaker didn't hear exactly what he wanted to hear at that December meeting, he said he was happy with anything "that keeps the ball moving forward."
|
|
Metro examining
public restrooms Vol
65 No. 15 Front Page
By CLARISSA SPASYK
Journal staff writer
About a decade ago, Robert Brubaker was buying Metrorail fare cards when
his 82-year-old father scoped out the Huntington station for a restroom.
His dad, a former World War II pilot, asked the station manager where a
public bathroom was located. He was told there weren't any.
``We were going to see the Air and Space Museum," Brubaker said.
``He came back and said there weren't any restrooms [and] we couldn't
take the trip. My dad was embarrassed." The health of
his father, who has since died, had deteriorated. The incident stayed with Brubaker, who in July saw for himself 18 stalls
for women and men in the same Huntington station on the Yellow Line in
Fairfax County. The station has two sets of toilets, one on each level,
tucked behind a locked brown door marked ``To Fire Equipment
Cabinet." Each Metrorail station has at least one set of
public restrooms, used by Washington Metropolitan Area Transit Authority
staff but rarely by commuters and tourists. The bathrooms
are kept locked and it's up to each station manager's discretion whether
to allow transit patrons inside, Cheryl Johnson, a Metro spokeswoman
said Tuesday. If nature calls, customers are asked to explain the
emergency to the station manager. If the person appears suspicious, the
station manager can refuse access. But many needy individuals without harmful
intentions have been denied. `There's a health impact for
this," said Brubaker, the Fairfax County resident who has been
leading the Public Restroom Initiative. He and medical advocacy groups
have been pushing for Metro to let its customers know there are
restrooms available in stations. They also want Metro to follow its own
policy by letting people use them when an emergency arises. At today's operations committee meeting, officials will vote on a pilot
program to install a $96,000 self-cleaning restroom at the Huntington
station. Called an automated public toilet, the bathroom is hooked up to
sewer and water lines and has electricity. There is no plan to charge
for using the bathroom, officials said. If approved, Metro's Board of Directors will
have the final say next month. `This is basically to see how
strong of a need there is to provide [restroom] access," operations
committee chairman Dana Kauffman, also Fairfax County Supervisor for the
Lee District, said Wednesday. Although pleased that officials are looking into the
issue, Brubaker said Tuesday he has concerns. `[The new restroom] accommodates one person,"
he said. In the interim, Brubaker said, he'd like officials to
publish Metro's policy, follow it and document when the station manager
allows access and the reason why he or she doesn't. `I'm not pushing to get them unlocked,"
Brubaker said. ``I understand their safety and security [worries]."
Cleaning and maintenance costs have been the primary
reason why Metro hasn't opened its restrooms, many built when the agency
launched more than 25 years ago. `From the beginning, restrooms never open [has been]
a routine practice to the public," Johnson said. And, now in the
post-Sept. 11, 2001, climate, officials are keeping them closed for
safety and security, she said. `[Metro Police Chief Polly Hanson] has indicated
since Sept. 11, other transit systems have closed their bathrooms,"
Johnson said. There also is concern if restrooms are open, they could
become a center for criminal activity, such as robbery or prostitution.
But the list is long for people who need to visit
restrooms frequently - pregnant women, men with enlarged prostates, some
wounded veterans, parents with small children and people suffering from
a plethora of illnesses such as bladder cancer, irritable bowel
syndrome, interstitial cystitis and Crohn's disease.
`This really is a cause that ties into our mission
word for word in regard to patients inflicted with these diseases,"
said Robert J. Milanchus, executive director of the greater Washington,
D.C., chapter for the Crohn's Disease and Colitis Foundation.
The foundation, serving D.C., Virginia and Prince
George's and Montgomery counties in Maryland, raises funds and offers
support to its 5,000 members suffering from those illnesses, which cause
people to urinate frequently.
It's important, Milanchus said, to let the public
know there are certain situations and diseases that require people to
use the restroom unexpectedly. ``[We're] trying to respond to a strongly expressed
community effort to make restrooms available while balancing that with
strong feelings from Metro police about safety and security
issues," Kauffman said.
Source:http://www.jrnl.com/cfdocs/new/stories/fp02fx01232003.htm
|
|
Metro restroom receives
initial approval
By CLARISSA SPASYK Journal staff writer
Vol
65 No. 16 Page 10
Commuters not able to make a long Metrorail
trip without stopping by a bathroom soon might find relief. A Washington Metropolitan Area Transit Authority
committee gave its approval Thursday to place a self-cleaning public
restroom at the Huntington station, on the Yellow Line in Fairfax
County. Metro's Board of Directors will vote on the proposal
in February. If approved, the bathroom - costing more than $66,000
to install, lease and maintain - will be placed at the station for a
year. Called an automated public toilet, the bathroom would be hooked up
to sewer and water lines, be equipped with electricity and be
graffiti-resistant. During the pilot program, officials will see how
frequently the bathroom is used, if Metrorail ridership increases and
whether there are instances of criminal activity. Whether Metro will order more toilets depends on how
the test phase goes. The bathroom is the result of pressure from residents
and members of the medical community who formed the Public Restroom
Initiative. They are dissatisfied that bathrooms at Metrorail stations
are kept locked. It is up to the station manager's discretion whether
to allow transit patrons inside. If nature calls, customers are asked to
explain the emergency to the station manager, who can refuse access if
the person appears suspicious. But proponents of the initiative say people with
emergencies and bladder problems often are told there are no bathrooms.
The list is long for people who need to visit
restrooms frequently: pregnant women, men with enlarged prostates,
wounded veterans, parents with small children and people suffering from
illnesses such as bladder cancer, irritable bowel syndrome, interstitial
cystitis and Crohn's disease. Metro officials said when the bathrooms were
constructed, they were never intended to be made public. They attributed
cleaning and maintenance costs, as well as safety concerns, as the
http://www.jrnl.com/cfdocs/new/stories/fxfp0124200303.htm
|
|
Metro Asked To 'Let Our People Go'
2002-07-06
(Washington) -- Subway riders know all too well that when nature calls,
the last place you want to be standing is on the platform of a Metrorail
station.
That's because there's no easy access to the restrooms hidden behind
heavy brown doors in each station and it could take some time to reach
the next public restroom. But a small group from Northern Virginia wants
to bust open the locked bathroom doors. Metro policy requires station managers to make restrooms available to
any passenger who is having an emergency. But The Washington Post
reports managers rarely honor those requests.
There are at least two restrooms in every Metro station. But the
designers in the early '70s decided against opening them to the public,
considering the problems New York was having in cleaning, maintaining
and policing its bathrooms. Copyright 2002 by The Associated Press.
Source:
http://www.wtop.com/news/newsdetail_print.cfm?NewsID=562189
|
WRC-TV April 5, 2002 'Ask Liz'
Liz Crenshaw, Consumer Reporter
Q: I would like to know how come Metro does not have public restrooms at the subway stations?
A: We called metro for your answer. It says
there have never been restrooms in subway stations because it would be very hard
to patrol restrooms to ensure public safety and security. And it says in light
of September 11th events, public restrooms would pose enormous problems for
metro, so there are none
© 2002 WRC-TV
Source:
WRC-TV
http://www.nbc4.com/answerstoaskliz2002/1389150/detail.html
|
|
NO METRO FACILITIES
Washington Post June 19, 1998; Page A24 Section: OP/ED
Word Count: 179
A few weeks ago a friend and I took advantage of Metro no-fare subway rides
(Transit Day) to check out the localities around stations we had never used. In
general our experience with Metrorail was pleasant, with one exception. We
noticed that many of the parking lot stairways had a smell of urine. I got
angry, at first, with the kind of people who do these things. I'm now wondering
why a major transit system has no restrooms, or at least portable toilets, near
the parking lots…
© 2002 The Washington Post Company
|
|
Protecting Public Surface Transportation Against Terrorism and Serious
Crime:
MTI Report 01-07 FHWA/CA/OR-2001-29
September 2001
...CCTV surveillance
capabilities subsequently were increased. Alarms were also installed in public
restrooms to ensure prompt response to incidents like the May 5 cyanide attack.
{Metroped Note: Japan did not close restroom after
the 1995 Attacks} http://transweb.sjsu.edu/publications/terrorism_final.htm
|
|
Problema que afecta a todos
Baños públicos para la dignidad
Por Andres Angel Carelno
Vol XII #1055 Viernes 24 de Enero de 2003
Es cierto que mucho cambió desde el 11 de septiembre de 2001. Desde las largas pero necesarias colas de seguridad en los aeropuertos, hasta los vientos de guerra que aún no dejan de soplar. De todas maneras el público comprende ciertas situaciones y las acepta. Pero existen varios aspectos que impactan innecesariamente la salud, la seguridad y la dignidad de las personas. Una de ellas son las restricciones que pesan sobre la elemental utilización de los baños públicos sobre las áreas de circulación masiva, como las terminales de transporte y las zonas administrativas.
Por razones obvias de prevención de ataques terroristas, sa ha limitado e incluso negado por completo el acceso a los "restrooms" e muchos lugares.
Robert Brubaker director de Metroped, una organización sin ánimo de lucro, considera que este problema afecta principalmente a las comunidades de inmigrantes, hispanos entre ellos. "En medio de la medidas de seguridad que se han implementado para prevenir actos de vandalismo y hechos criminales, se han comenzado a vulnerar la dignidad y la salud de los transeuntes". Brubaker lidera una campaña social y legal que busca implementar esta clase de equipos de aseo personal en las estaciones del metro por ejemplo.
Los equipos de baños públicos cuestan alrededor de U$960 por unidad, costo considerado elevado. Sin embargo los efectos y el impacto en el bienestar de la gente podrian incrementarse y generar un grave problema de salud pública, si no se adoptan las medidas necesarias para atender esta urgente necesidad básica.
|
|
Piden acceso a baños en Metro
Prueba la inician en Huntington
Por
Álex Washington
Hispanic Ormaza 7 Marzo 2003 V14 #8
De alguna manera todos estamos familiarizados con la
angustia de estar en un lugar público, como por ejemplo la estación del
Metro, y no tener acceso a ningún baño cercano cuando la necesidad
llama. O no existe uno en los alrededores, o las “políticas” de los
lugares públicos es no permitir su uso a los peatones. Por suerte,
alguien está haciendo algo al respecto: La Iniciativa de Servicios Higiénicos
Públicos lucha para que haya suficientes baños disponibles o que al
menos se le permita al público usar los existentes. “En la última década, los jefes de
las estaciones de Metro han sido renuentes a permitir que los pasajeros
que piden los baños los usen, salvo en muy raras ocasiones”, dijo
Robert Brubaker, de Metroped. Inc., una organización que vela porque se
cumplan las leyes que garantizan el bienestar de las personas cuya condición
de salud requiere que tengan un baño cerca. “En el caso de los hispanos, nos
preocupa porque son un grupo étnico que utiliza mucho el sistema de
transporte de masas. Hemos recibido informes que no se les permite el
acceso a baños en ocasiones, debido a la barrera del idioma”, dice
Brubaker, un ex experto en computadoras del Departamento de Defensa.
El funcionario explica que en muchos
casos no hay necesidad de que se construyan nuevos servicios higiénicos
en las estaciones de Metro, “los ya existentes son de uso exclusivo de
los empleados, cuando en realidad su capacidad es para darle servicio al público
en general”. Según explica Brubaker, los baños
están siempre cerrados, sin que la gran mayoría del público sepa que
existe. “No pedimos que se construyan nuevos baños, ni siquiera que
mantengan permanentemente abiertos los que ya existen. Lo que queremos es
que se le informe al público de su existencia y que no se le niegue a
nadie el acceso a ellos”. Por lo pronto, el Concejo Directivo de
Metro aprobó el 20 de febrero una moción para crear un plan piloto de baños
públicos en el sistema. Según lo aprobado, la estación de Huntington,
la última de la Línea amarilla, tendrá un baño que tiene la característica
de auto limpiarse después del uso número 30. “El baño piloto tiene el propósito
de medir el grado de necesidad de los baños. Queremos saber si son
realmente necesarios, qué recursos debemos dedicarle si ése es el caso y
cómo vamos a financiar esos recursos”, dijo el concejal de D.C., Jim
Graham, presidente del concejo del Sistema de Transporte Masivo del D.C. (WMATA, por sus siglas en
inglés). Según Brubaker, al principio se
argumentaban razones de alto costo para no ofrecer baños públicos,
“desde los ataques del 11 de septiembre, la razón es ahora la seguridad.
Si aceptamos esta última razón, aún así podemos ofrecer el servicio;
WMATA puede instalar un abridor eléctrico de las puertas del baño que le
permita al guardia permanecer en su puesto y no sacrificar la seguridad.
De acuerdo a un artículo de Donnica
Moore, de Dr.Donnica.com, “la industria del entretenimiento
muestra la necesidad de ir al baño como si se tratase una experiencia de
humor. La verdad es que es una experiencia dolorosa y hasta peligrosa”.
La iniciativa de los Servícios Públicos
(www.metroped.com) es una fuente de
información para las personas quienes durante sus viajes, en sus trabajos
o a lo largo de sus actividades, deben tener acceso a un baño. Estas
personas son: quienes padecen de incontinencia (alrededor de 30 millones
de estadounidenses), padres con niños, quienes están confinados a una
silla de rueda, o simplemente los que necesitan ir con frecuencia al baño,
aún cuando están en sus casas.
|
By CANDACE SMITH
Associated Press Writer Updated | |